Our Partnership

Northmead Beauty Therapy

 You and Us – a Beautiful Partnership

It’s lovely to be able to welcome you as our Newest Valuable Client.

And at Northmead Beauty Therapy, we want to you to know that we’re grateful you chose us as your Preferred Beauty Advisers.

Northmead Beauty Therapy is geared to the active, modern, professional client who wants maximum results in minimum time, without the fuss. The emphasis at our skin care centre is to find out the clients main concerns and needs and to deliver solutions in an up-tempo professional and well-educated manner.

Our centre is about the new era in professional skin and body care. Our staff are highly motivated, excited, well-educated, passionate, professional women and men. They are committed to providing the highest level of customer service in the skin care industry.

Just so you’re absolutely clear about what you can expect from us, and what we expect from you to ensure that you get the very best, personalized, state-of-the-art treatment…

Here’s what we Undertake and Guarantee:

1)   If you have a confirmed appointment time, we will never keep you waiting longer than it take us to answer any questions you may have, and ensure that you’re completely comfortable. If we keep you waiting more than fifteen minutes past your appointment time, you will immediately be entitled to 20% off whatever you spend that day.

2)   You will always be given the most professional, up-to-date advice. We are unquestionably the best at what we do in the Hills area and we back it with our No Questions Asked, 100% Money Back Guarantee: “If for any reason you are not completely delighted with your service here at Northmead Beauty Therapy, we want you to tell us, right away, and give us the opportunity to either re-do your treatment at a time convenient to you, or refund your money. It’s entirely up to you.  This offer is also extended to all products purchased through our centre.”

3)   Your treatment room will always be prepared for you. If there is anything that displeases you about your treatment room, please let us know. It will never happen again.

4)   Our premises are always spotlessly clean. Our towels are always hygenically-laundered and smell fresh. Our ‘tools of trade’ are always the latest available, and sterilized to national standards before every treatment.

5)   We offer you the convenience of extended trading hours until 8pm on Tuesday and Wednesday evenings and 9pm on Thursday evenings.

6)   You will always be notified in advance of any changes we need to make to your treatment program or appointment times.

7)   Our staff will always be clean, neatly-presented and well-groomed.

8)   Sometimes it is necessary – and unavoidable – that we replace or change at short notice your chosen therapist.  You will always be given the choice of accepting or rejecting this replacement, in advance.

In return, we expect and appreciate the following of you:

1)   You are on time. If you are not on time, you understand that you may not be able to have your chosen treatment at that time, or that your treatment time may be shortened to accommodate subsequent appointments.

2)   You pay the agreed treatment costs. (Unless of course, under our Guarantee, you’re making a formal complaint)

3)   Please consider our therapists – and that your own personal hygiene is of a high standard.

4)   You understand that if you miss an appointment of over one hour duration without giving us at least 24 hours notice, you will be liable to pay a fee of 75% of the treatment value.  This is particularly applicable to gift voucher redemptions.

So, enough for the formalitiesJ

We look forward to being of service to you for a very long time indeed.

And if you have any questions about this or anything else regarding our services, please… pick up the phone. We’re never further than a call away.

My very best regards,

Michelle Weston

Northmead Beauty Therapy

PS. As our newest valuable client you may want to know if you simply refer another new client to our centre you will receive $10 off your next visit or if you rebook the same treatment at the completion of your treatment & attend that appointment without change  you can receive 10% OFF  your next treatment.

TELEPHONE: 9890 7444

HOURS Sun - Closed

Mon - 9am-5:30pm

Tues & Wed 9am-8pm

Thurs - 9am-9pm

Fri - 9am-6pm

Sat - 8am-3pm

www.beauty-salon-parramatta.com

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